one of my mind map is read-only, and can not edit it or extend subtopics

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  • Updated 3 years ago
i use chrome to connect with mindjet.com, and create many mind maps, I think it's a easy way to work on different devices. But, today I want to continue edit one of my mind maps, while I was opening the mind map using chrome as usual, I found all the subtopics can not extend, and this mind map shows "read only". I checked other of my mind maps and can not reproduce this issue. please help me to fix this bug. Thanks.
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benzfish

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  • anxious

Posted 3 years ago

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David Walsh

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A user likely has this file checked out. Have the user go to the file library and left click on the file and ensure that the file is checked in. If after doing this check you are still having issues with this you can open a case with the Mindjet customer support group customer.support@mindjet.com

Regards
DavidĀ 
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aHa!Coaching, Champion

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Could you have a look at the file listing of your maps?
If the map has been checked out, this should be indicated by an icon (see below).