Opening Mindjet cloud file in Windows MM 14 from account owner account created in Mac MM

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  • Problem
  • Updated 5 years ago
  • In Progress
When I open a Mindjet file that was created on a Mac and stored on the Mindjet cloud account I receive an XML error (see attachment).  I can edit the map online in a browser, just not with the Windows 14 software.  This is a new account for us with desktop licenses and cloud.
Photo of Graham Sutcliffe

Graham Sutcliffe

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Posted 5 years ago

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Photo of Terry Dalton

Terry Dalton

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Hi Graham, Please open a case with our Technical Service team by sending an email to customer.support@mindjet.com.  Please be sure to include the corrupted file in attachment and we will repair the file for you.