Opening template using android device crashes Mindjet

  • 1
  • Problem
  • Updated 6 years ago
  • Acknowledged
I've tried this on both my Samsung Galaxy Tab and my Samsung Galaxy Nexus (phone). I just registered with Mindjet and then created a todo list using the "Todo List" template on my desktop via the web interface. Now when I try to open this map using either of my mobile devices it crashes MindJet with the error "Unfortunately, Mindjet has stopped". I can open other more basic maps with no problem. This is too bad because I'd really like to take advantage of the extra functionality in the template.

Thank you,

Brendan
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Brendan Eamer

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Posted 6 years ago

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Brittney Mazzetta

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Hi Brendan. Thank you for your inquiry. Does the map that is causing the application to crash include any images, links, attachments, notes, etc?
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Brendan Eamer

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Thanks for the prompt reply! So I tried a number of things and it seems like what breaks it is using the "Todo Template". I even tried starting a new map with the Todo Template, removing all formating / icons etc. so that it was essentially just one barebones "topic", and it still crashes the app, so something thats being included in the core of the topic seems to conflict with what the app can render.

Thanks again!

B
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Brendan Eamer

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Any news on this?
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Ben Speybrouck

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I have the same problem on my Asus ft300t. My mindmaps include notes and links. Might this be the same problem?

Ben.
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Brittney Mazzetta

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Hi Brendan and Ben. Would you be open to sending us a crashlog via Sendlog https://play.google.com/store/apps/de...? Once you have this generated this, could you open a ticket with our support team and include the crash log? You can open a ticket with our team by following this link: https://secure.mindjet.com/support/co.... Thank you!
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Ben Speybrouck

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What format does the log have to be?
I also sended a rapport when it crashed.
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Brittney Mazzetta

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If you could download the application, launch it and press OK you should be able to capture the appropriate crash information.

Here is the link to additional information regarding the application> https://play.google.com/store/apps/de....

I hope that this helps. Please do not hesitate to let me know if you have additional questions. Thank you!
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Ben Speybrouck

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So I sended a Ticket on the given link with the crash log.
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Brittney Mazzetta

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That is perfect! Thank you Ben.
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Brendan Eamer

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I downloaded send log but the only options appear to be to send the log via email or save it to my Google drive. When I inspect the generated log it just contains info regarding my current processes. What am I doing wrong?
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Brendan Eamer

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Any word on this?
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Brittney Mazzetta

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Hi Brendan. I apologize for the delay. Can you please give me the steps that you are taking to generate the crash log? Thank you for your patience.

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