outlook

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  • Updated 3 years ago
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I cannot figure out how to connect Mindjet 15 to Outlook.  I was connected in Mindjet 14, but when I tried to work with the Outlook Productivity map, I could not connect 
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Rachel Mackey

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  • frustrated

Posted 4 years ago

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Marian Kocmanek, Official Rep

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Hi Rachel, 

Which version of Outlook do you have installed? Please include the full text from the About screen.  

Also, please provide which version of MindManager 15 was installed (32-bit or 64-bit). You can locate this information by launching 15 and going to File>Help. 
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Arjan Dral

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Looking to the description I believe I run into the same issue. Since I required an new PC replacement (Windows 7 Enterprise 64bits with MS Office 2013 64bits, my MindManager Midnjet 15.0.160 can't use the Outlook add-in anymore. Currently I'm downloading and installing the latest version of MM (15.1.173) which hoepfully remedy the issue but otherwise I need your support as well.

Also read a support article suggestion to manually install the add-in via command regsvr32 "C:\Program Files (x86)\Mindjet\MindManager 15\Mm10OutlookLinker.dll"
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Jim AK

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Any solution yet?
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Marian Kocmanek, Official Rep

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Jim, 

I attempted to reach you and left a message. I will request for one of our support technicians give you a call during your local business hours to continue troubleshooting. 
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Jim AK

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Afternoon Marian 

Can we arrange a convenient time for your technicians to contact me today, tomorrow or Friday?

Thank you



James.
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Arjan Dral

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Like told in my earlier reply, after installing the 64-bits version, the Outlook add-in became available. Issue fixed. Was somewhat troublesome. Mindjet's website (download section) mentioned the version but didn't finally install that way. Via http://www.olympic-limited.co.uk/ I found the right installer.

Now another occur, spelling checker failure, on each map I open. Didn't found the solution yet.
  
Maybe Mindjet can advice.

 
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Marian Kocmanek, Official Rep

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Arjan, 

Please try the following: 

1. Open the Windows Registry editor. 
2. Navigate to HKEY_CURRENT_USER\Software\Mindjet\MindManager\15\Spelling Checker
3. Delete entry 'DictionaryFolder'. 
4. Start MindManager. 
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Arjan Dral

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Ok, I found the solution already in another thread in this community. https://community.mindjet.com/mindjet/topics/spelling-checker-failure

Sorry for bothering.
(Edited)
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Jim AK

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Have never had the problem where the Outlook add-in didn't install. It always has, but doesn't work properly. Have stripped all other add-ins out to eliminate possible problems, but to no avaiil. I suspect that the intergration has a problem with multiple profiles being present even if only one of them is being used for the integration. I've strung together a make-piece solution separating profiles and using an Outlook.com add-in, but it's less than ideal

Am now on a promise for an engineer to be made available to do some trouble-shooting so shall see where we get.
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Jim AK

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Evening guys - I believe I worked out that IMAP in Outlook 2010 and 2013 is what you need to address:

MindManager & Outlook IMAP integration

I’m currently using Outlook 2015 & MindManager 15 (15.1.173) and have been having countless problems with getting the Calendar & Task integration working. After much frustration, swearing and investigation I believe the problem is that the integration only works properly with POP3 and not with IMAP in Outlook 2010 and 2013.

POP3 creates 1 data file:

C:\Users\Owner\Documents\Outlook Files\ Work POP3 .pst

 

Whereas IMAP creates 2 data files:

C:\Users\Owner\Documents\Outlook Files\Outlook Data File – Work IMAP.pst  (default)

C:\Users\Owner\AppData\Local\Microsoft\Outlook\myemail@gmail.com - Work IMAP.pst

Apparently, IMAP uses 1 data file to store emails and the other data file to store calendar and contact information. I’m guessing that the integration is unsure where to call data from and where to post it.

 

To test the theory, using Outlook 2010:

1.       I removed all Outlook email profiles and files from my computer before setting up an IMAP profile via Control Panel\All Control Panel Items\Mail. The 2 IMAP files were created as above.

2.       Created 1 meeting in Outlook Calendar and 1 task in Outlook Tasks.

3.       Started MindManager. Created a new map with 1 topic and 2 sub-topics – 1 using MindManager Outlook Query for Today’s meetings and the other using MindManager Outlook Query for Today’s Tasks.

4.       Ran MindManager Sync All Outlook Items In Map command: meeting and task both correctly imported into MindManager.

5.       Made changes to both meeting and task in MindManager: meeting and task changes both correctly propagated into Outlook.

6.       Created another meeting in Outlook Calendar and another task in Outlook Tasks. Used Send to MindManager button from Outlook: meeting and task both correctly imported into MindManager.

7.       Made changes to both meeting and task in MindManager: meeting and task changes both correctly propagated into Outlook.

8.       Created 2 subtopics in MindManager to send to Outlook as a meeting and a task. Both failed with “Mindjet MindManager could not connect to Microsoft Outlook. Try setting up Outlook, or restarting both Outlook and MindManager. Both programs must have the same Privilege Level property setting.”

 

I’m aware of a workaround being issued by Mindjet support, which works for POP3

  • Set the datafile from my email account as default datafile.
  • The data from the other datafile is now copied to the datafile of my email account.
  • (All the data (email, calendar and outlook configuration data) is now located in 1 datafile)
  • Next I remove the old file (outlook.pst).

However, this does not work for IMAP where it is impossible to swap “Set As Default” setting in Outlook between the 2 data files.

 

Given how prevalent IMAP has become and how it has overtaken POP3 as the defacto email standard, this needs to be address urgently.

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Alex Gooding, Champion

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This has been a known issue for years, albeit one that Mindjet doesn't exactly advertise. It's not mentioned in the manual for example, but is acknowledged in this knowledge base article http://kb.mindjet.com/articles/en_US/...

I seem to recall that you can link to Outlook if you have both a POP3 and an IMAP. Account but I don't know how well that works in practice.
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Jim AK

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Given that they developed and sold MindManager 15 as a fully supported version for 64-bit Office and that I have spent many investigating and reporting this to Mindjet Support without being told IMAP is a problem; I'm expecting a serious and prompt response and resolution.

As for running POP3 and IMAP together as separate or joined accounts - not a good idea - they don't play well together. 
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Alex Gooding, Champion

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Agreed - they should either fix this or at the very least make it much clearer in the documentation that IMAP is incompatible.