Outlook 2010 64 bits and MM17 32 bits

  • 1
  • Problem
  • Updated 1 year ago
When I try to sync both aplications, I receive this messange:

Mindjet MandManager could not connect to Microsoft Outlook.

Try setting up Outlook, or restarting both Outlook and MindManager.
Both programs must have the same Privilege Level property setting.

Configuration:

Product: Mindjet MindManager (32-bit)Version: 17.0.290
Mode: Trial (30 days remaining)
User Name: Arnau Costa
Mindjet ID: none
OS: Windows 7 Professional 64-bit version 6.1.7601
Tablet: supported; disabled
Multitouch: disabled
Internet Admin Flag: internet enabled
Add-Ins:
    Database Linker (disabled)
    CSV Export (enabled)
    Microsoft Excel Linker (enabled)
    Microsoft Outlook Map Parts (enabled)
    Microsoft PowerPoint Export (enabled)
    Microsoft Project Import and Export (enabled)
    Microsoft Word Export and Import (enabled)
    Smart Map Parts (enabled)
    Sort Topics (enabled)
    Save as Web Pages (disabled)
    MPX Import (disabled)
    Browser (enabled)
    Analytic Views AddIn (disabled)
    Brainstorming AddIn (disabled)
    Export HTML5 Maps (enabled)
    OPML Import and Export (enabled)
    Microsoft SharePoint Linker (enabled)
    File Explorer (enabled)
Internet Explorer Version: 11.0.9600.18449
Default Browser: Chrome
Microsoft Office Applications:
    Word 14 32-bit
    Excel 14 32-bit
    Outlook 14 64-bit
    PowerPoint 14 32-bit
    MSProject 14 32-bit
    Visio 11 32-bit

Any idea to sole this issue?

Thanks in advance
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Arnau Costa

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  • fustrated

Posted 2 years ago

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Photo of David Walsh

David Walsh, Official Rep

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Arnau,

The bit rates between the two programs must match. I will create a case and send you the 64bit version of 2017. You will need to uninstall the version you have before installing the 64bit version. 

Best Regards
David
Mindjet Support
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Chris Roberts

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I'm having a similar problem but have 32 bit apps

Product: Mindjet MindManager (32-bit)
Version: 16.0.159
Mode: Normal
User Name: F
Mindjet ID: none
OS: Windows 10 Enterprise 64-bit version 6.3.14393
Tablet: supported; disabled
Multitouch: disabled
Internet Admin Flag: internet enabled
Add-Ins:
    Database Linker (enabled)
    CSV Export (enabled)
    Microsoft Excel Linker (enabled)
    Microsoft Outlook Map Parts (enabled)
    Microsoft PowerPoint Export (enabled)
    Microsoft Project Import and Export (enabled)
    Microsoft Word Export and Import (enabled)
    Smart Map Parts (enabled)
    Sort Topics (enabled)
    Save as Web Pages (enabled)
    MPX Import (enabled)
    Browser (enabled)
    Web Services (enabled)
    Analytic Views AddIn (enabled)
    Brainstorming AddIn (enabled)
    OPML Import and Export (enabled)
    MindManager Player Export (enabled)
    File Explorer (enabled)
Internet Explorer Version: 11.1198.14393.0
Default Browser: Chrome
Microsoft Office Applications:
    Word 16 64-bit
    Excel 16 64-bit
    Outlook 16 32-bit
    PowerPoint 16 64-bit
    Visio 11 32-bit
Photo of Ary Velstra, Expert Trainer

Ary Velstra, Expert Trainer

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Maybe it will help if you sync your MS Office App's all on 64 bit , AND - since you have MindManager on 32 bit-  do a reinstall of MindManager, It should detect the bit version and the problem may go away.
(Edited)