outlook add in to mindmanager 15 does not work.

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
outlook add in to mindmanager 15 does not work. It is activated but ther e is an error message I should restart mindmanager and outlook and try again, and again, and again ... any idea where to look?
Photo of Stefan Derwort

Stefan Derwort

  • 7 Posts
  • 1 Reply Like

Posted 4 years ago

  • 1
Photo of Shilpa Kabra

Shilpa Kabra, Official Rep

  • 125 Posts
  • 31 Reply Likes
We have created a ticket for the issue you are experiencing. Some one will contact you at your local business hours. Here is your ticket number: 00356117
Photo of aHa!Coaching

aHa!Coaching, Champion

  • 1192 Posts
  • 117 Reply Likes
You might want to have a look if MindManager is 64-bit and if Outlook is 64-bit, if one of the two is 32-bit and the other is 64-bit this might cause some problems. If both are 64-bit or both are 32-bit, everything should be fine.
Photo of Stefan Derwort

Stefan Derwort

  • 7 Posts
  • 1 Reply Like
thanks a lot. That seems to be a good hint. I Know my Office is a 64 bit Version. How can I find out what Version (32/64bit) my MindManager Installation is?
Photo of Shilpa Kabra

Shilpa Kabra, Official Rep

  • 125 Posts
  • 31 Reply Likes
You  have to download 64 bit version of Mindmanager admin set up file. Admin file is a zip file .Extract it and run the msi.

http://www.mindjet.com/latest-admin-windows-english-64
Photo of Stefan Derwort

Stefan Derwort

  • 7 Posts
  • 1 Reply Like
thanks everything is working fine. (alles wird gut)
Photo of Stefan Derwort

Stefan Derwort

  • 7 Posts
  • 1 Reply Like
i found - it thanks a lot. My Office Installation was some Kind of mix :-) - mind Manager installed itself as a 32 bit Version - Outlook was 64bit. So no Chance to link ....