Password protected mind maps don't work on iPad or iPhone versions.

  • 1
  • Problem
  • Updated 3 years ago
  • In Progress
Password protected mind maps don't work on iPad or iPhone versions. Able to open mind map on web account via desktop application, however, cannot open it using iPad or iPhone versions. Error message is: "Cannot open map File is corrupted."

Remove the password and everything works fine.
Photo of Jim AK

Jim AK

  • 76 Posts
  • 3 Reply Likes
  • annoyed that it's taken 2 months to work this out.

Posted 5 years ago

  • 1
Photo of Marian Kocmanek

Marian Kocmanek, Official Rep

  • 365 Posts
  • 64 Reply Likes
James, 

Thanks for your post. This is as-designed behavior. Password protected maps can only be opened with Mindjet for Windows. Mindjet Web/Project Director, MindManager for Mac and our Mobile apps do not support file encryption. 


Photo of Jim AK

Jim AK

  • 76 Posts
  • 3 Reply Likes
H'lo Marian

It might be as-designed behaviour, however, the error message issued is particularly unhelpful. I logged this as a support issue 2 months ago and nobody was able to provide me with an answer and I couldn't find any information on the web on this. 

It's the the kind of thing that should be stated in the company's support knowledgebase and on an iPad help file, or detected within code and a warning issued, or even a topic on the community forum (hence, my post). 
Photo of Jim AK

Jim AK

  • 76 Posts
  • 3 Reply Likes
So, in my eyes, this is still a problem. Put a note into the iPad help file or MindManager help file and that would be good enough for me.
Photo of Jim AK

Jim AK

  • 76 Posts
  • 3 Reply Likes
Can anyone at Mindjet please explain why this is as-designed behaviour. Why can I encrypt files on the desktop, but then have to un-encrypt them for cloud use?

Ta.
Photo of Marian Kocmanek

Marian Kocmanek, Official Rep

  • 365 Posts
  • 64 Reply Likes
Hi James,

The password protect option in MindManager for Windows has existed long before we launched our Web Client. As files are already considered secure when stored on our cloud service Mindjet Files, we did not add this feature. I do agree the error message is unhelpful and will relay your feedback to our Product Management Team.
Photo of Jim AK

Jim AK

  • 76 Posts
  • 3 Reply Likes
H'lo Marian

I would argue that all files on the web client suffer from a singular point of failure in that they are only protected by one password. The ability to use different passwords for different projects and files would be invaluable.

Regards



James.
Photo of Marian Kocmanek

Marian Kocmanek, Official Rep

  • 365 Posts
  • 64 Reply Likes
Absolutely valid feedback, James.  Thanks again for sharing. 
Photo of Henk

Henk

  • 1 Post
  • 0 Reply Likes
Hello Marian,

I agree with James, one password is a single point of failure. In my opinion the design for the app should be redeveloped. Starting the app and use a 2-step verification would be a good solution.


Best regards,

Henk
Photo of Jim AK

Jim AK

  • 76 Posts
  • 3 Reply Likes
7 months on. Any progress?