I own a perpetual license, but when I go to upgrade it looks like it's asking me to purchase MM 2019. How do I upgrade to 2019 without paying again?
- 11 Posts
- 0 Reply Likes
Posted 1 month ago
- 1437 Posts
- 218 Reply Likes
Upgrade price is valid for perpetual licenses that are max 2 versions older. So if you own a MM2018 or 2017. You get upgrade price. If older you buy a new license.
- 11 Posts
- 0 Reply Likes
My understanding of "perpetual license" was that I was ensured I wouldn't have to pay for upgrades. This doesn't really make sense to me. Can you explain further?
- 1437 Posts
- 218 Reply Likes
Well... The license agreement you received at purchase is clear about this.
If you have a perpetual license you can keep on using THAT version as long as you want it (and as long as it works on the OS etc infrastructure where you use it ;-)
Many clients opt for the MMUpgrade Protection Plan so they can also upgrade to newer versions.
If you have a perpetual license you can keep on using THAT version as long as you want it (and as long as it works on the OS etc infrastructure where you use it ;-)
Many clients opt for the MMUpgrade Protection Plan so they can also upgrade to newer versions.
(Edited)
- 4 Posts
- 1 Reply Like
I am evem more surprised for a subscribed an "upgrade protection plan" that ends on Feb/2nd and I am charged the upgrade price to upgrade.
I hope to be mistaken, otherwise the "upgrade protection plan"plan is misleading.
I do hope to be mistaken.
I hope to be mistaken, otherwise the "upgrade protection plan"plan is misleading.
I do hope to be mistaken.
- 1437 Posts
- 218 Reply Likes
I think your best option is to contact the person / company where you purchased. I have never had a problem to renew a customer subscription 2 days late.
- 11 Posts
- 0 Reply Likes
Thanks for the clarification Ary. The salesperson at the time did not make that clear. Honestly, I didn't read the license agreement.
- 4 Posts
- 1 Reply Like
It was purchased in through MindManager web site.
Thanks anyway. I'll keep trying to upgrade. I have been a user since 2012.
Thanks anyway. I'll keep trying to upgrade. I have been a user since 2012.
- 4 Posts
- 1 Reply Like
Hi, just to let you know my issue was solved. Now I am glad to have the newest version. Tks
- 11 Posts
- 0 Reply Likes
Hi Claudio, I'm glad to hear that our issue was resolved. I have the same issue so can you please tell me how it was resolved and the steps that you took? Thanks.
- 4 Posts
- 1 Reply Like
Hi there. This is the instruction I received. The answer was fast:
"please contact Mindjet Support via our Chat Service and reference your Case#: www.mindjet.com/support "
I also canceled the upgrade protection plan with cleverbridge (now I figure it was useful, but I can subscribe again if I change my mind).
best
"please contact Mindjet Support via our Chat Service and reference your Case#: www.mindjet.com/support "
I also canceled the upgrade protection plan with cleverbridge (now I figure it was useful, but I can subscribe again if I change my mind).
best
Related Categories
-
MindManager v. 2019 for Windows
- 83 Conversations
- 40 Followers