Please offer a standalone, non-subscription desktop application again.

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The new subscription model will alienate a large group of users. I can't use the web features but love the desktop app. ALSO - I want upgrades to have added value of I'm going to pay for them. Now, MindJet can push out "upgrades" without making them worth the subscription cost and folks have to pay anyway. Bad model.
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Donovan Pfeifer

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  • frustrated

Posted 6 years ago

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andrew capey

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Agree totally, web is fine for teams & interaction but for single users its a function I won't use.
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Esther van Wijngaarden

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That's why Mindjet offers Mindjet for Individuals now.
It's a subscription, but you will receive the latest perpetual license of Mindjet for Windows.
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Ary Velstra, Expert Trainer

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We have created a special deal in the Netherlands (by taking Perpetual licenses in stock) that makes sure that Mindjet 11 keeps working on your desktop.
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Ary Velstra, Expert Trainer

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SO.... as you see, there is Added Value in buying through a reseller. And this is not the end of our offerings ;-)
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Donovan Pfeifer

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Esther - This is the first time I've seen that the Individuals subscription comes with a perpetual license. Maybe that should be highlighted. Your website is so lacking in any detail that I have spent quite some time just digging and posting, and now it's finally made clear. But I still have questions. And I can't seem to find any further detail on the website. I'm not going to spend even more time watching all the videos, I just want to know everything that's included in the Individuals package, what the new features are (in detail) vs older versions like v9. I need to know what I'm getting before I get it. More so now than ever, since this subscription shift has made me lose a lot of trust in your products.
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Donovan Pfeifer

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Sorry, Esther, I assumed you worked for Mindjet. They don't seem to be responding.
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Mick Jones

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This is confusing for sure.
I believe if you take the individual licence option(including the "cheap" upgrade option) you will get the desktop version as well as web for a year. After that first year you will need to switch to a subscription model to keep using the desktop application. There is no guarantee what the subscription pricing would be at that point, so you could have literally hundreds of maps which you could not use with out signing up.
If i have it wrong, please someone from Mindjet, correct me.
As Donovan says it is not clear at all on the MJ website. I am sure this is not intentional....... but lack of clarity can only contribute to scepticism. I am about to start a new 2-3 year project involving an extended team WW and will have to make a decision on a tool to help me very soon. I am comfortable and like the features of MM desktop, but I am loathe to recommend it to others in the corporation without fully understanding the commitment.
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Brittney Mazzetta

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Thank you all for your feedback. Mindjet for Individual is a subscription based offering. The Mindjet for Individuals subscription includes our desktop products for Windows and Mac, along with use of the Mindjet web app for personal file storage and task management. The price is $180 (USD) per year and we are offering a 50% year-one loyalty discount for Mindjet customers that bring the price for existing MindManager customers to $90 (USD) for the first year. Multi-year purchase options are also available. After the first year, the renewal cost is $180 (USD). If you choose not to renew Mindjet for Individuals after the first year, the Mindjet desktop and web applications will stop working at the end of the term. Please contact us directly for additional information regarding Mindjet for Individuals. (415) 229-4200 Option 2. Thank you.
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Donovan Pfeifer

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I think the offering is very clear now, it's just not what a lot of formerly-loyal users want. I know for a fact that unless you can offer a perpetual desktop license of some sort, I'm looking elsewhere. I downloaded FreeMind today, maybe that will work. There is no simple individual option anymore. It's like ordering a sandwich but the waiter says it comes with a toaster and costs twice as much, and there is no other way to get the sandwich. Then I have to pay again after I eat a third of it. And get another toaster. I hope this reflects in your company revenue so the deciders can see the effects of these decisions. If it helps you make more money, then good on you, but you lost a whole segment of user that will pay for the competition's product.
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Bob Levy

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It is sad to see Mindjet moving to the business enterprise community because they have the money. I have been a huge fan and user of Mindjet since it started. It is interesting to note this community.mindjet site which I just learned about from Andres Wilcox's FANTASTIC site http://www.cabre.co.uk.
This is a BETTER site for information than Mindjet.
Put in simple words, Andrew's site is geared to learning/teaching, Mindjet is interested mostly in money!

Mindjet's latest webinar really highlighted the future of Mindjet for business. I received a call 6/4/2013 from my "Mindjet rep" (Who I have never heard from) offering me a discount because I attended the webinar.

Mindjet is no longer responsive to individuals nor does it care.
I have spent many hours with Mindjet support people that have also expressed frustration.

Time to move to Conceptdraw for a vendor that seams to really care.
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Andrew Wilcox, Champion

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If you buy full or upgrades from resellers rather than Mindjet, you will get a perpetual Mindjet 11 Windows licenses whilst stocks last. This is in addition to Brittney's description above.

E.g.
http://www.cabre.co.uk/2012/12/specia...
http://www.cabre.co.uk/products-page/...
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winckelmans

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Sorry but this is a great example of how to steal from your customers by forcing them to go for a subscription model that brings no additional value!
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Steve Trivett

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The price makes it a product for corporate or intensive individual users. It is clearly not targeted at serious occasional users, such as sole traders or micro businesses.
This is disappointing. A one off purchase with cheaper upgrades would be better option for people like me.
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Ary Velstra, Expert Trainer

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Ofcourse one should also consider the value of the product.
In my case I save approx 3-5 hours per week for myself and my customers using MIndjet.

And If you bought MIndManager 2012 and added MSA (maintenance) THEN the subscription model would have a better pricing over a 4 year period (and you get the mac version and personal mindjet web use for free) If you take that into the calculation, subscription had a better price even after 8 years.

If you would have chosen NOT to have yearly MSA but would upgrade, (which is a lot more expensive than MSA in any case) It would have been necessary to skip 2 upgrades at least to make break-even.
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Hayden

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God save me from another software maker who wants to keep putting their hand in my pocket!

I am a Commerce student at the largest university in New Zealand, I engaged with Mind Manager late 2012, to complete a final year research project. I love it! I sang it's praises from upon high, it's quite possible the Business School and Center for Academic development would have purchased the product, based on what I said. But now, well, now I'm not so sure. I could have seen it being useful into the future, I would have kept in my "toolbox" and brought it out when it was appropriate and useful, but I don't want to keep paying for a tool just for the privilege of keeping it in my tool box, or to show to others and tell them to keep it in their tool box too.

To add insult to injury, you just forced this on me. I brought one version, then the next followed it almost straight away, and then you roll out the subscription model... like "TA DA! HERE'S THE FLASHEST NEWEST SHINY THING... IT'S GREAT.... YOU'LL LOVE IT! WHAT, ON NO, YOU DON'T GET A CHOICE.. YOU GET THIS! LOVE IT... OR F OFF 'N DIE"

Mindjet, You have missed the mark here, considerably. I was a convert, now I'm just disappointed and limp....
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Brittney Mazzetta

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Hi Hayden. Thank you for your feedback. We do have academic pricing available for both Mindjet and Mindjet 11 for Windows. Please contact your local reseller to obtain pricing.
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Martin Tolley

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Agree with the majority of comments here. Mindmanager played (note past tense) a central role for me - occasionally. It's not a wordprocessor type of application that I'd use everyday. For planning projects that crop up two or three times a year; great to take it out for a spin. But paying a fee to park it in the garage for the rest of the year.... sorry guys, that might work for corporate big boys, but for those of us in education and personal users - no way. You must have done your sums and worked out what was good for you, and you that can do with out my few pounds worth of business. Your decision. If you think abandoning your customer database, and junking the customer loyalty you've built up over the years is good for your business then I'm sure you're on the road to untold wealth and riches. I will watch at a distance.
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Ary Velstra, Expert Trainer

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@Martin
I don't know what your line of work or business is, but I am amazed that someone can use a tool like Mindjet only occasionally.

Speaking for myself I use it approx 3-5 hours per day, since I found the real benefits of the tool and save approx 5-8 hours per week.

Of course I went to a training since that saves me a lot of selfstudy time and effort.

You could compare the subscrption price with your hourly rate, and if you see the extra features, functions and benefits that become available in a subscription model more often, you might see how Mindjet is loyal to their long-term customers.

On the other hand, a tool like this only gives its real value to people who think
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Martin Tolley

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I only write three books a year = occasionally.
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Alex Gooding, Champion

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And why is Mindjet forcing a subscription-only model on general users while offering a perpetual licence option for academic and government users at a generous discount, according to this MJ reseller site:
http://www.qbssoftware.com/products/M...

See also my latest post on this issue here:
https://community.mindjet.com/mindjet...

And I agree with Martin - although I use MJ a lot more than he appears to, I use it much less often than I do MS products, especially MS Word.

And I also happen to agree with Ary about the value of Mindjet. I have found Mindjet (the program) has provided real value in analysing and thinking about the deficiencies in the subscription and pricing models of Mindjet (the company)...
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Ken Test

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I'll add to the pile here... have been a huge Mind Manager proponent for years but I'm going to stop recommending the product to friends & fellow Google employees (take that!) due to the subscription-only pricing.
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Mike .

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I agree with the above. Being a software consultant, I've often cited Mind Manager as a great software - not anymore. Forcing a membership in order to continue using a product is just not good business practice. Software is a tool. What if Home Depot charged you $15 a year when you bought a hammer? In the 3rd year if you didn't pay, they would come to your garage and take it back. Pretty pathetic - bad form. What these companies need to realize is that an above average user, uses multiple softwares much of the day - if all software companies chose a subscription model, we'd be paying endless fees to everyone...
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mdalves

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I bought my wife a new notebook that came with Window 8 pre-installed. The very first piece of software we installed on it was the good and old Microsoft Office 2003 that my wife is using for years and will continue to use until is not supported at all by any new OS Microsoft may release in the future.
This is the same situation for me and my Mindmanager 12 license.
But this is a big problem for these software companies, customers only consider to upgrade when the new versions add real value at a good price point. As companies are not able to generate (upgrade) demand as needed to pay their fixed costs, they (Microsoft, Mindjet) found it easier to kill perpetual licenses and move to a subscription model.
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Alex Gooding, Champion

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As i indicated earlier you can in fact still get a perpetual licence for Mindjet - if you happen to qualify for academic or government pricing.

Since my last post on this thread Mindjet's Director of Account Services has tacitly acknowledged this practice but has refused to provide an explanation, claiming that company policy "prohibits" her from doing so. You can review the discussion on this issue on this thread which I provided the link to previously:

https://community.mindjet.com/mindjet...
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Steve Trivett

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I am getting the impression that the Mindjet Board are not listening or purposefully ignoring the needs of a significant group of potential customers. I feel the they should familiarise themselves with Ashby's Law of Requisite Variety. A viable business in an increasingly diverse marketplace needs to offer the same variety of responses as their are demands from their customers if they are to remain viable. Clearly Mindjet does not need to listen to a group of potential customers that it feels it can well do without. Perhaps they are right - for now. But the market can be fickle. Good luck Mindjet !
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Ary Velstra, Expert Trainer

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This is becoming more and more a nonsense-issue .I will repeat the info that was available here already 4 months ago.

For some reason it is still not clear to you all, that Mindjet resellers can and will provide you with perpetual licenses as long as they have them available. Most of the time they bundle this option with other goodies.
So contact your local reseller. They know how to help and train you.
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Donovan Pfeifer

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Ary - many of us are not ready to upgrade right now, but would like MindJet to know that when we are we won't be signing up for a subscription model. What is the timeframe for "as long as they have them available"? That seems like a finite number. Also, the one reseller I see when I search (CDW) doesn't have "upgrade" pricing that I would expect from a SW company. Again, I would pay for incremental upgrades, but not a subscription.
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Colorwaves

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I'm very disappointed!!! I was a loyal, longstanding and active (improvement suggestions) customer. I always was recommending MM to customers, friends and others. But now I have to rethink all that. The new forced payment is nothing I want to support, especially not at such prices.

I just want to pay, at the moment I think, my budget allows this, and when I think, the new features are really important for me! So it should remain MY decision, if and how many upgrades I want to skip or not.

ARY: I'm happy for you, when you are satisfied, but you should simply accept that other people aren't. Needs, hence resulting points of view can be different.
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Mick Jones

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I just joined a new company, and have a small team. We had a collaboration meeting and i used Mindjet as I always do. My team expressed interest, and obviously the desktop version has much more functionality and is more usable (and faster) than the web version.
I told them if they liked it i would look into getting for each of them, but when i mentioned that it would be subscription based, they told me that it is virtually impossible to get Productivity tools paid for by the Company if they were subscriptions, but a one off purchase tended to get signed off.
My previous company was the same.
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Ary Velstra, Expert Trainer

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@Colorwave.
I fully agree with you. I only react to this discussion if and when someone posts something that is absolutely untrue, false and misleading.

I can see the benefit of a perpetual license for certain users just as you are.

Those perpetuals are available through the resellers and trainers.
Perpetuals are NOT limited to academic or government users.

If your reseller claims he cannot provide upgrades, all other good and knowledgable resellers do.
It may be hidden in a bundle with subscription, and the price is competitive.
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Alex Gooding, Champion

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The point is that Mindjet have very publicly announced a shift in its advertising and online direct sales to a subscription model.

The fact that perpetual licences are still available to specific groups such as academic and government users or from selected resellers in limited numbers - "as long as they have them available" - does not change this.

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