Printing a page to Two pages crashes mindmanager half way through the print.

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  • Problem
  • Updated 4 years ago
  • Solved
It happens every time I print a color map to a color printer. (only the first page prints and the program crashes) Three printers tried so far. (an Epson, an HP office jet and a brother laser. In Black and white, I am able to print it to all the printers. I am able to save it as two-page color PDF (through a third-party PDF printer) and print it from there, but I would love to shorten that step. This issue is occurring on two separate windows 7 computers and has been an issue for the last three updates.
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lonemccord

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Posted 4 years ago

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Marian Kocmanek, Official Rep

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Lone, 

Thank you for your post.  To resolve this issue, please do the following: 

1. Open MindManager. 
2. Go to File>Options>Visual Effects.
3. Disable 'Show fill color gradients'.

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lonemccord

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Mindjet saw the post, called me with a solution and it worked. Go to >File>options>Visual Effects and unclick the last option >"Show Fill Color Grandients"

The two page print now works on all computers and printers - 

Now that is Customer Service!!