Problem during notes editing in Connect

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  • Problem
  • Updated 7 years ago
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When I input notes to nodes in online version, sometimes your system changes mode of the map into "read only" state. This state may last for a few second. And at this moment system losses all the unsaved text I put in Notes field. That is VERY inconvenient!!!
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Andrey Minakov

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Posted 7 years ago

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Andrew Wilcox, Champion

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Thanks for the warning. I have noticed the "read only" state but not noticed any loss of data. I am currently recommending that a client stores more text in topc notes than topic text, so this is concerning.
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Brittney Mazzetta

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Thank you for your feedback. I have opened a support ticket on your behalf. Someone from our team will be contacting you to acquire additional information.
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Carlos

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Hi I am having similar problem where every time I save I lose any text I typed into the Notes. I am working with a Mindjet Connect Basic account and in the Vision section.

I am using Chrome 19.0.1084.52 m and the latest version of the flash plugin. The same thing happens when using IE 9.

I also get errors when attempting to export to my Evernote account. That's a separate issue. Tells me it could not connect to the Evernote server, please try again.

Thanks
Carlos
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Brittney Mazzetta

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Hi Carlos. Please open a ticket with our support team. They will need to gather additional information regarding the issue that you are experiencing. You can open a ticket by following this link: https://secure.mindjet.com/support/co.... Thank you!

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