Problem Saving on Mindjet Web

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  • Problem
  • Updated 5 years ago
  • In Progress
First, sorry for my bad english! I have a lot of problems with security in save feature on mindjet web. Many times I did a lot of alterations (sometimes saving before each one), and when i come back the mindmap wasn't saved. I don't trusth in the tool. Are you having problems like this? Now I did a lot of alterations and lost everything, and I saved a lot of times during the edition.
Photo of Gustavo Barcellos de Miranda

Gustavo Barcellos de Miranda

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Posted 5 years ago

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Photo of Brittney Mazzetta

Brittney Mazzetta

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Hi Gustavo. Thank you for your inquiry. If you are experiencing issues with data loss, I would recommend opening a ticket with our support team. They will need to gather additional information regarding the issue that you are currently experiencing as well as obtain your appropriate contact information. Please use this link: https://secure.mindjet.com/support/co... to open a ticket with our team. Thanks!