Problems of preservation of mind maps in vision.mindjet.com

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  • Problem
  • Updated 6 years ago
  • Acknowledged
Yesterday, in the office, I created a large mind map with vision.mindjet.com. Several times kept her hand, and it auto-save.
Early this morning, I would like to view the map with your application to iPad, but when I opened the file - found that it is empty (there were only save the sketch, which I did a week ago).
For some reason this could happen? Application for iPad erased all previous changes? (from the Ipad opened a week ago, the map)
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Viktor

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Posted 6 years ago

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Brittney Mazzetta

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If you log into Mindjet Connect on your desktop computer, are all of the changes that you made yesterday still there? Is the issue only occurring with the iPad? Please let me know. Thank you!
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Viktor

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I built a mind map online at a Mindjet Connect. Kept it in the cloud storage Mindjet, but when loaded the map with the application for iPad - it has worn off.
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Brittney Mazzetta

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Thanks for getting back to me. Is the map only inaccessible on the Mindjet for iPad application or are the edits gone when you log in to Mindjet Connect from the web browser on your desktop computer as well? That would be helpful to understand so that I can better understand the issue you are experiencing.
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dunaedine

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I think I have a similar problem with the Android app. I create the Mindmap on a dekstop with Mindjet Connect. Later, I worked on with the Android app (and I save the map on google drive). This morning, I reopen the map after a manuel synchronisation (to be certain the map is updated on the server...); the map are near empty, only the state I have on the server. It seems there is no update from the mobile version.
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Brittney Mazzetta

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It would be helpful to know additional information about your device models, OS version numbers, and the steps that you took to get here. Thank you so much!
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dunaedine

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Device model: Motorola Milestone
Android 2.2.1

Steps:
- create a mind map with the browser on a dekstop, and close (in my case, I used the brainstorming model);
- open in the mobile device;
- made many modifications;
- switch to another applications/close mindjet for Android;
- reopen the map: all modifications are gone.

Presently, Mindjet for android are near useless in my case, I can't save any modifications, it don't seems to synchronize anymore.

If you any others questions, I will answer best of my possibility.

Thanks for the help.

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