Project not loading on Mindjet Web

  • 1
  • Problem
  • Updated 7 years ago
  • In Progress

I am new to mindjet. I installed the App on my Android tablet and I am using the Web-Version on my Laptop.

Here is the Problem: I created a Project (map) on the tablet with the Android App. I can see this Project in the Dashboard of Mindjet Website but it is not possible to load it (works only on the tablet). I noticed that the size of the file is rather small (8,2 KB) even if the map itself has quite a Dimension.

What can I do?
Photo of Richard Pöschl

Richard Pöschl

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  • frustrated

Posted 7 years ago

  • 1
Photo of Terry Dalton

Terry Dalton

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Hi Richard,

I would recommend that you open a ticket with our technical support team using the following link

It's possible that the file is locked or there is an invalid character that is preventing it from opening on both the Android and Web Client.
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Christopher Wilson

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I have exactly the same problem.  In fact in the web version I can't even create a new map, I just see the spinning loading icon and it never loads.  Frustrating as it works perfectly at home but not at work.