Project not loading on Mindjet Web

  • 1
  • Problem
  • Updated 5 years ago
  • In Progress
Hello,

I am new to mindjet. I installed the App on my Android tablet and I am using the Web-Version on my Laptop.

Here is the Problem: I created a Project (map) on the tablet with the Android App. I can see this Project in the Dashboard of Mindjet Website but it is not possible to load it (works only on the tablet). I noticed that the size of the file is rather small (8,2 KB) even if the map itself has quite a Dimension.

What can I do?
Photo of Richard Pöschl

Richard Pöschl

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  • frustrated

Posted 5 years ago

  • 1
Photo of Terry Dalton

Terry Dalton

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Hi Richard,

I would recommend that you open a ticket with our technical support team using the following link https://secure.mindjet.com/app/suppor...

It's possible that the file is locked or there is an invalid character that is preventing it from opening on both the Android and Web Client.
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Christopher Wilson

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I have exactly the same problem.  In fact in the web version I can't even create a new map, I just see the spinning loading icon and it never loads.  Frustrating as it works perfectly at home but not at work.