Publish error

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
  • 1

I am unable to use the new Publish feature. Every time I attempt to publish a map I get the following Publish Error message:

"There was an error publishing, please check your internet connection and try again.

"Response status code does not indicate success: 401 (Unauthorized)."

My internet connection is working and I have a MM Publish account which I can log into. I was trying to publish a map based on a vertical timeline but I encountered the same issue when trying to publish a simple one-topic test map. I was also able to publish successfully when I participated in the MM2018 trial.


Photo of Alex Gooding

Alex Gooding, Champion

  • 1147 Posts
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Posted 2 years ago

  • 1
2 years ago
Photo of Jigs Gaton, Consultant

Jigs Gaton, Consultant

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Strange Alex, it's working fine here. I just did this one, an export from MS Project, and to my amazement it also highlights overdue stuff...built  in RAG indicator - wow! 

https://share.mindmanager.com/#publish/TrJwom8sEsu0txqPOggTHuvocF4Vvh47MPmw_2i2

Also, MPUG.org just published my article on how to do this, see here: 
https://www.mpug.com/articles/two-great-ways-publish-plan-web-without-sharepoint/
2 years ago
Photo of Alex Gooding

Alex Gooding, Champion

  • 1147 Posts
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Thanks Jigs - I actually got it to work by logging off and on again.
2018-01-10T18:36:54+00:00
Photo of Sia Banihashemi

Sia Banihashemi, MindManager Product Design & Management

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Glad you got it working again! 
2 years ago
Photo of Ary Velstra, Expert Trainer

Ary Velstra, Expert Trainer

  • 1727 Posts
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This may have to do with the fact that Publish is not stored inside MindManager, but on a mindjet server.
Mindjet has improved that... and it will probably keep on doing that as time goes by.  Logging off and on is needed to get the latest.
2 years ago
Photo of Bob Levy

Bob Levy

  • 82 Posts
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similar frustration but "504 Gateway time-out"  since I do not "login" to publish, what do I log out to try?
2 years ago
Photo of Bob Levy

Bob Levy

  • 82 Posts
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Just found the logout in the publish down arrow, and that worked in after logging in again.
Looks like a BUG on the Server side.
At least this forum helped me solve the problem.
2018-03-29T16:35:59+00:00
Photo of Sia Banihashemi

Sia Banihashemi, MindManager Product Design & Management

  • 203 Posts
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Hi Bob, glad it's working for you, we did have a bug causing the 504 error that should have been resolved yesterday. If you experience this again please let me know.

Thanks
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