Publish not working, and overall, not impressed...

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  • Problem
  • Updated 4 weeks ago
Downloaded the trial, and then tried to publish a file without luck. I've published many files in MM for Windows 2018, but when initiated from the mac version, I just get a blank screen (using the same publishing account that is very successful on the windows side). 

In addition, I got a lot of messages to install / upgrade Adobe Flash in Safari, but even after that, no go. (I think Flash is a can of worms in Safari, and hoping the problem is not wiggling around in there :) 

Then there is the issue of saving before publishing, which is odd, even when the file is in a saved state. Messages pop-up each time a "publish" is started. This should be automatic, i.e. just save the file for us :) 

In addition, I get these messages as well when trying to use my MM cloud account as the repository for files (check in and checked out): 

Photo of Jigs Gaton, Consultant

Jigs Gaton, Consultant

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  • not impressed

Posted 4 weeks ago

  • 1
Photo of Ary Velstra, Expert Trainer

Ary Velstra, Expert Trainer

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Have you tried to create a separate publishing account for Maps published from the Mac version?

I agree it should not matter, but you never know these days ;-)
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Francis Procaccia

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Hello Jigs Gaton, can you tell me if you had a previous build of MindManager installed on your Mac before that, I think we might need to clean your machine, make sure nothing is interfering with this new version. 
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David Walsh, Official Rep

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You can email us at and we can step you through the Clean Mac process.

Regards David Mindjet Customer Support
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Jigs Gaton, Consultant

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Yes, perhaps that's the issue, as I still have V10 installed. Let me wipe that out and try again, thx. @David perhaps there should be a warning somewhere if both cannot coincide with each other (V10 and V11 trial). Cheers, Jigs