Save isn't functioning correctly on Mindjet Connect

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  • Updated 8 years ago
Merged

This conversation has been merged. Please reference the main conversation: Save and Close features not working

Save doesn't seem to be functioning correctly on Mindjet Connect:
. Chrome Version 19.0.1084.46

steps to reproduce:
1) open a map and make a change
2) click file > save

expected results:
1) spinning wheel and a message indicating changes have been saved.

actual results:
1) spinning wheel and ... nothing.
2) when attempting to navigate off page, pop-up suggesting to save work.
3) click "save" in pop-up
4) attempt to navigate off page -- the 'save work' pop-up again
5) lather, rinse, repeat.

help! love the app, but need to feel confident that my work is being saved...
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iamdudley

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Posted 8 years ago

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Photo of Brittney Mazzetta

Brittney Mazzetta

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Thank you for your post. Please try logging out of Mindjet Connect, clearing your browser and logging back in. If the problem persists, please let me know and I would be happy to assist further.
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Mick Jones

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There is a previous string on this issue. See:
"Save and Close features not working "

scott gilbert (mindjet) is on that string...

ps clearing browser/cache doesn't help
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iamdudley

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thanks brittney & mick --

indeed, clearing browser / cache doesn't seem to resolve the issue.

i'm attaching a screenshot of chrome "clear browsing history" menu so that you can see how it was set.

any additional suggestions would be greatly appreciated -- i can't use the app until this is resolved...
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Scott Gilbert

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One thing we are investigating is the use of Connectors between topics may be a culprit in why "certain" maps don't close and save.

Can any of you state whether or not your maps included Connectors? Thanks.

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