Save isn't functioning correctly on Mindjet Connect

  • 1
  • Question
  • Updated 8 years ago

This conversation has been merged. Please reference the main conversation: Save and Close features not working

Save doesn't seem to be functioning correctly on Mindjet Connect:
. Chrome Version 19.0.1084.46

steps to reproduce:
1) open a map and make a change
2) click file > save

expected results:
1) spinning wheel and a message indicating changes have been saved.

actual results:
1) spinning wheel and ... nothing.
2) when attempting to navigate off page, pop-up suggesting to save work.
3) click "save" in pop-up
4) attempt to navigate off page -- the 'save work' pop-up again
5) lather, rinse, repeat.

help! love the app, but need to feel confident that my work is being saved...
Photo of iamdudley


  • 6 Posts
  • 1 Reply Like

Posted 8 years ago

  • 1
Photo of Brittney Mazzetta

Brittney Mazzetta

  • 1981 Posts
  • 70 Reply Likes
Thank you for your post. Please try logging out of Mindjet Connect, clearing your browser and logging back in. If the problem persists, please let me know and I would be happy to assist further.
Photo of Mick Jones

Mick Jones

  • 89 Posts
  • 8 Reply Likes
There is a previous string on this issue. See:
"Save and Close features not working "

scott gilbert (mindjet) is on that string...

ps clearing browser/cache doesn't help
Photo of iamdudley


  • 6 Posts
  • 1 Reply Like
thanks brittney & mick --

indeed, clearing browser / cache doesn't seem to resolve the issue.

i'm attaching a screenshot of chrome "clear browsing history" menu so that you can see how it was set.

any additional suggestions would be greatly appreciated -- i can't use the app until this is resolved...
Photo of Scott Gilbert

Scott Gilbert

  • 157 Posts
  • 6 Reply Likes
One thing we are investigating is the use of Connectors between topics may be a culprit in why "certain" maps don't close and save.

Can any of you state whether or not your maps included Connectors? Thanks.

This conversation is no longer open for comments or replies.