Share to word does not work (failed to initialize Word)

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  • Updated 1 year ago
Working with Windows 10, Microsoft Office 2013 and Mindmanager 2016 (all 64 bit) I cannot  share-export to word: failed to initialize word. What can be the problem?
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Francesca

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Posted 1 year ago

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Nigel Goult (Olympic & MIVAP)

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Try running a repair on Office and then MindManager.

Also, just double check that MindManager and Office (Word) are 64 Bit. Mismatched 32/64 bit versions can cause this type of issue.

Regards
Nigel


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(Edited)
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Francesca

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Hi Nigel,

thanks for your help.
Running repair on both did not solve the problem. They really are both 64 Bit.
STill not able to share a map to Word or powerpoint. And it fails to make a .swf file "..because Java is not installed". But Java is installed properly. 
So, do you have an other solution available?

Thanks,
Francesca

(Edited)
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Nigel Goult (Olympic & MIVAP)

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Francesca,

It may be you need to do a complete uninstall and reinstall of both applications to iron out this issue. Here is a link to a thread with similar issue where this was fixed.

https://community.mindjet.com/mindjet/topics/mindjet-mindmanager-2015-still-unable-to-export-to-ms-w...

Hope this helps.

Nigel
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Francesca

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Nigel,


After a complete uninstall of both, then reinstall of microsoft office professional 2013 (64 bit) and, after that, reinstall of MM 2016 (64 bit) unfortunatly the same problem and message occured. So no luck with that.
And I did install java for the first time on this laptop yesterday.  Can java still be a problem here?
What can be wrong with this laptop? Its a microsoft surface 4, does it make any sence that this may cause the problem.

Hope you or someone else have other ideas what may be the problem?

Francesca
(Edited)
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Nigel Goult (Olympic & MIVAP)

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Hi Francesca,

If that did not resolve the issue then I am out of ideas at the moment. I would recommend filing a support request with Mindjet directly.

This link takes you to the support form on the Mindjet website:
https://secure.mindjet.com/app/support.aspx

Hopefully they will be able to provide some further options.

Nigel
Olympic Limited
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