Share function not working

  • 1
  • Problem
  • Updated 5 years ago
  • In Progress
Hi

The share function is not working. i type in the email address but the share button remains greyed out.

Gareth
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Gareth Jones

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  • frustrated

Posted 5 years ago

  • 1
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Ben Work

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Sorry to hear this Gareth. Which share button are you referring to? Can you attach a screenshot perhaps?

Ben
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Alex Martelli

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This is a known issue. It is having this problem while in the map view. As a workaround, you can still share while in the Library view. Go to the Library tab, select the file you want to share, and click the "Sharing" button.
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Gareth Jones

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yes this works...i have sent the link to a second email address i own as a test...

when i log on it says the following:

You have been invited to join an account. Log In using your Mindjet profile email to continue

how does someone I invite acquire a 'mindjet profile email' in order to continue?

gareth
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Alex Martelli

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If you see that screen it means that the email address you are using already has a Mindjet profile. The email should already be pre-filed in. Just use your existing password to log in. If you can not remember that password, click "Forgot password?"
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Gareth Jones

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thank you...really good service Gareth
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Gareth Jones

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did you see the response from your colleague - known fault - but works in project view....gareth
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Gareth Jones

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OK. one other issue - i want to turn the task information in project view off. i try the button (turn task info on/off) and part of the task data remains . gareth
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Alex Martelli

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I'm not sure exactly what you mean. Is this in the Mind Mapping canvas or the Projects tab? Where exactly is this button located?
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Gareth Jones

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ill take a screen shot in the morning...gareth