Sharing problem without invitation email

  • 1
  • Problem
  • Updated 6 years ago
  • Acknowledged
Hello,
I have shared a map on Connect Free Edition with a collegue, identified by his email address. The problem is that the invitation email is blocked by our corporate mail server (must this it is spam), and he never received the invitation. Nevertheless, I told him to register on the connect site, thinking that the identification will be made by the email address.
I was wrong : neither in its connect workspace nor by giving him a direct link can he access the shared map. Is this normal ? Do anyone know how I can proceed without the invitation email ?
By the way, I tried with 2 others people and it did not work either. It only works when the people receive the mail (tried with a personal email, but do I do not have the right to use those for work, I made the test with a dummy map).

Thanks for your help.
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Christophe

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  • frustrated

Posted 6 years ago

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Brittney Mazzetta

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Hi Christophe. I have opened a technical support case on your behalf. Our team will need to identify a few other pieces of information in order to best assist you. Someone will be in contact with you. Thank you!
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Christophe

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Thank you for your quick response. I will wait for the support team to contact me.

Regards.
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Lee White

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I am having the same or similar problem. I am testing out the online version (30-Day Trial) as is one of my colleagues. After she signed up , I added her to my contact list and then shared the file with her. When I check her status on the file, it says "Invite status pending" so I clicked "Resend". She says she has not received any type of notification of the invitation. If I send her the link to the file directly she says she gets a "not authorized" message.
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Brittney Mazzetta

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Hi Lee. In order to best assist you, I would recommend opening a ticket with our support team. They will need to gather additional information regarding the issue that you are currently experiencing. Please use this link: https://secure.mindjet.com/support/co... to open a ticket with our team. Thank you!
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Christophe

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As a follow up to this problem : I did receive a very poor response from the support team.
They indicated that they were not able to reproduce the problem... which is very interesting, since you only have to not use the email they send you and try to access the shared file(s)...
Then they gave me instruction on how to register on Mindjet Connect as a workaround!!!

Upon further research, I did come to the conclusion that a token is sent in the link of the email, and that without it one can not access a shared file, even if the registration account is the same than the one used for the invitation. This seems like a major functional failure to me.

I did solve the problem by having the email spam filtering rules modified by the IT admins to allow mindjet connect mails.

Good luck!

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