snap queue windows is empty .even the trash icon is not there anymore

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  • Problem
  • Updated 5 months ago
  • In Progress
Since the latest update ( 17) of Mindmùanager 2020, the snap queue windows is empty .even the trash icon is not there anymore
Photo of Stéphane VIRLOGEUX


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Posted 1 year ago

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Photo of Marian Kocmanek

Marian Kocmanek, Official Rep

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Hi Stéphane, 

Sorry to hear you are encountering issues with MindManager Snap.  

Please try the following - 
1. Close MindManager
2. Open Internet Explorer and delete your browsing history. Specifically, Cache and cookies. 
3. Restart MindManager. 

If that does not work, please open a case with Technical Support at

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Andrew McCann

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I am having the same issue. I started MM this morning, all was well. Closed down and when I re-opened it, no Snap Queue or icons (trash etc), just a plain white panel.

I followed Marian's 3 steps above, but with no luck.

I have linked the MM Go app to my account. Don't know if that has any effect? I can snap to queue and everything shows in the app, just not on the desktop version.

MM Version = 20.0.334 (32 bit) running on WIn 7 Enterprise.
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David Walsh, Official Rep

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Dear Andrew and Stéphane, 

Can you follow the steps Marian outlined above and in addition can you go to the Control Panel>Programs and Features then select the MindManager 2020 icon then run a repair on the program. If this fails to change the behavior can you send us an email at and include your OS and system information and also any screen grabs showing the issue. I will try and identify other reports.

MindManager Customer Support
Photo of zak_neutron


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I have exactly the same problem - and followed the same steps - on the newest version of MM2020 too
Photo of Ary Velstra, Expert Trainer

Ary Velstra, Expert Trainer

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And... Was it solved by Mindjet support? And how fast did they react? And did they tell you how you could avoid this to happen?
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Sia, MindManager Product Design & Management

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Hi Zak,

On the Home tab, Click Publish, then Sign Out (Publish and MindManager Snap share the same account)

Then restart MindManager and open the MindManager Snap Queue Pane, it should prompt you to sign in again.