snap queue windows is empty .even the trash icon is not there anymore

  • 1
  • Problem
  • Updated 3 months ago
  • In Progress
Since the latest update ( 17) of Mindmùanager 2020, the snap queue windows is empty .even the trash icon is not there anymore
Photo of Stéphane VIRLOGEUX


  • 1 Post
  • 0 Reply Likes

Posted 4 months ago

  • 1
Photo of Marian Kocmanek

Marian Kocmanek, Official Rep

  • 413 Posts
  • 75 Reply Likes
Hi Stéphane, 

Sorry to hear you are encountering issues with MindManager Snap.  

Please try the following - 
1. Close MindManager
2. Open Internet Explorer and delete your browsing history. Specifically, Cache and cookies. 
3. Restart MindManager. 

If that does not work, please open a case with Technical Support at

Photo of Andrew McCann

Andrew McCann

  • 1 Post
  • 0 Reply Likes
I am having the same issue. I started MM this morning, all was well. Closed down and when I re-opened it, no Snap Queue or icons (trash etc), just a plain white panel.

I followed Marian's 3 steps above, but with no luck.

I have linked the MM Go app to my account. Don't know if that has any effect? I can snap to queue and everything shows in the app, just not on the desktop version.

MM Version = 20.0.334 (32 bit) running on WIn 7 Enterprise.
Photo of David Walsh

David Walsh, Official Rep

  • 154 Posts
  • 38 Reply Likes
Dear Andrew and Stéphane, 

Can you follow the steps Marian outlined above and in addition can you go to the Control Panel>Programs and Features then select the MindManager 2020 icon then run a repair on the program. If this fails to change the behavior can you send us an email at and include your OS and system information and also any screen grabs showing the issue. I will try and identify other reports.

MindManager Customer Support