Some users can open HTML export from MindJet 18, other cannot. Why?

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  • Updated 3 months ago
Some users can open HTML export from MindJet 18, other cannot. Why?
Photo of Jim Ehrenberg

Jim Ehrenberg

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Posted 3 months ago

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Photo of Patrick Baker

Patrick Baker

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Browser cashe is most probable the culprit . Depending on the broswer get the client to clear their cashe and thne try the HTML export again .  In most computer-based web browsers, to open menus used to clear your cache, cookies, and history, press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac). If this doesn't work, follow the appropriate instructions below. If you don't see instructions below for your specific version or browser, search your browser's Helpmenu for "clear cache". If you're unsure what browser version you're using, from the Help menu or your browser's menu, select About [browser name]. In Internet Explorer and Firefox, if you don't see the menu bar, press Alt.
Photo of Mathieu van der Wal (aHa!Coaching)

Mathieu van der Wal (aHa!Coaching), Champion

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Jim, it depends... what's happening? Do they see a blank page or is the page stuck at the MindManager logo?