Some "new" problems with MJ connect

  • 2
  • Problem
  • Updated 6 years ago
  • Solved
Hello. I've been recently experiencing some problems with MJ Connect, not occurring before (I think, all of them began after the Action & Vision merger). (1) When logging in from the MJ main page, an error screen appears (https://www.mindjet.com/www/02/login..... The sitiation is better if to log-in not through "log-in" menu point but through the "profile > go to Minjet Connect", but this way I usually have to put log-in information several times till it's finally OK. (2) I have problems with saving the changes in the map: either using the "save" menu point or "exit/save changes" (in the latter case, it asks if to save changes or not, I choose Yes, the dialog window remains and nothing happens at all, and the changes are not saved) . (3) I have problems with export to Evernote (not always but often). The notice appears "Couldn't connect to Evernote server. Please try again later". Thank you.
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Niko

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  • anxious

Posted 6 years ago

  • 2
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Niko

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FireFox 11.0
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Brittney Mazzetta

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Hi Niko. Thank you for your post. In order to best assist you, I would recommend opening a ticket with our support team. They will need to gather additional information regarding the issue that you are experiencing as well as obtain your appropriate contact information. Please follow this link: https://secure.mindjet.com/support/co... to open a ticket. Thank you!
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Niko

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FireFox updating did really help, but the problem (3) emerged recently again.
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Terry Dalton

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Hi Niko, If you have any notes objects in the maps, they will not export to Evernote. We are aware of the issue and will release an update to resolve this issue soon.

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