Storage of maps created with MM MAC12 trial via VPN?

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  • Question
  • Updated 2 months ago
  • (Edited)
One of my triallists is using VPN to store the maps created during the trial period. He tries to store at his HD (he uses VPN) as a response he gets this result and no guidance how to proceed



And if he selects SAVE he gets this result.


Triallist is in China, but all other things he does work perfect via his VPN.

Any suggestions?
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Ary Velstra, Expert Trainer

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Posted 2 months ago

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Photo of Shilpa Kabra

Shilpa Kabra, Official Rep

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Hi Ary,

I am little unclear about the steps .
Are you trying to save  a map  in a network/remote location or locally on the drive?
Is this a new map or map opened from some remote location?

Try creating new map and save it on desktop and see if that works.

Thanks,
Shilpa
Photo of Ary Velstra, Expert Trainer

Ary Velstra, Expert Trainer

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As far as I know triallist tries to save a new map.

I asked him to Try creating new map and save it on desktop and see if that works.

Result is exactly the same if saved to desktop. He decides not to go any further since these basic things do not function.
(Edited)
Photo of Ary Velstra, Expert Trainer

Ary Velstra, Expert Trainer

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I don't own a MAC so cannot test this myself. sorry.
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Shilpa Kabra, Official Rep

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Hi Ary,

I am sorry to hear that. Can you please ask him to contact  customer.support@mindjet.com  if possible so that we can understand the issue and solve. 

Thanks!
Shilpa