Subscription model: What's the benefit for the customer?

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  • Updated 8 years ago
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Dear Scott [Scott Raskin, CEO Mindjet]

As a long time MindJet customer and happy MindManager Desktop user (10+ years), I'm disappointed by the move of MindJet to "force" your customers into a subscription model. For a small company, I find the MindManager license cost quite high. Your new model suggests, that I'll pay an equal amount I formerly paid for an unlimited desktop license for an annual subscription.

These days, I'm more of a casual user and therefore unwilling to spend $30 for the 3 maps or so I create in a month. That's $10 a map!

I'm sorry to say this, but unless you offer an upgrade path for the desktop version, our business relationship ends here.

Kind regards
Photo of Manuel Reinhard

Manuel Reinhard

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  • disappointed, frustrated

Posted 8 years ago

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Photo of Ary Velstra, Expert Trainer

Ary Velstra, Expert Trainer

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A major benefit for customers is that they always have the latest version, with the latest features, functions and benefits.

And since Mindjet has improved her product suite all those 10+ years you mention, I expect that you have upgraded several times since you purchased your first license.

As for the pricelevel, If you wish, you may consider the Mindjet for individuals offering. It is priced at 50% or only $15,00 per month.

I personally use mindmanager about 3-4 hours per day, but mostly work in one single dashboard map. I do save however about 3-5 hours per week for my customers and myself. In a price per map calculation, I probably pay about $250,00 per map. In a ROI calculation (even at crisis rates) my profit is about $12-18.000,00 per year.

However, if you want a perpetual desktop license, there are some resellers overhere that still have a perpetual desktop upgrade for you in stock. You have to buy through a good reseller to get it.

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