Sync failure with mindjet connect

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  • Updated 6 years ago
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I don't know how to make the map on the internet and the one on my tablet sync properly. I made changes to the map on the internet and they do not show up on my tablet in one of my maps.The map on my tablet has a locked lock icon. I imagine this is why it is not receiving changes. If so, I do not know how to unlock it or how it got locked. There is no topic on this in the help sections.
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edschmookler

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Posted 6 years ago

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Nick Duffill, Champion

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If you right-click on the file, do you have the option to check in, or to discard a check out?
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edschmookler

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Hi, Nick, on a tablet, there is no right click option.
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Andrew Wilcox, Champion

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Can you access Mindjet Web via the browser on your tablet?
Perhaps from there you could unlock or save or share to enable access on the tablet?
Is it a Android or iPad or PC tablet?
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edschmookler

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Multiple problems.

Yes I had been able to log in with my browser. That did not however unlock the file on the tablet of course, which is where it is locked. That was the proble,m. They didn't sync because it was locked on my android app.

Now, I cannot log in on my browser. I reset the password, and there are no maps! That is on sbcglobal.net. I tried gmail, but it says I have no account. And the mind jet app doesn't say which email it is logging into. No info on that in settings.

So i am multiply unable tto sync now.
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Brittney Mazzetta

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Please feel free to open a ticket with our support team. They will need to gather additional information regarding the issue that you are currently experiencing and will be able to assist you in locating the appropriate account. You can use this link: https://secure.mindjet.com/support/co... to contact our team. Thank you!
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William Siemons

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The Android App is buggy.
I had these issues on the Motorola Xoom and now again on Samsung Note 10.1.
So it is not related to the tablet.
The app doesn't have explicite checkin/checkout.
Worst case is that you open a mindmap on the tablet, close the tablet app, open the map in windows, edit it for a few hours and open it again on the tablet app. I had it a few times the latest mindmap got overwritten.

Locking and synchronization aren't reliable. Considering the subscription fee one would hope this has top priority.
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edschmookler

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Excellent response. My conclusion exactly. Unsupported, and not ready for prime time. Surprising for this company, which is usually excellent.

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