Task Email notifications not working

  • 2
  • Problem
  • Updated 4 years ago
  • In Progress
I've been a MJ user for years and just started a new project with a client.  I've set up the project in Project Director and have a detailed workplan made in a map.  I would like to start assigning tasks through MJ Tasks.  The first few tasks I sent from my map show up in the users Task Pane, but they never get a "you've been assigned a new task..." notification email, nor are they getting a daily reminder.  I checked one of my users and they have their notification settings on.  I tested sending a task to myself from a map and I not getting a notification of a new task email as well.  I double checked the emails that I've set up -- the fact that the task makes it's way to the appropriate task list.  AND my users are not getting thier daily summary of outstanding tasks.  Sounds like a bug.  Or is their a setting at the project level that I need to adjust.  Please help. I've got a project with 12 people and a very short deadline. 

I fundamentally want a notification to be sent at the point the task is assigned AND get a daily reminder of their

Photo of wrdaigle

wrdaigle

  • 12 Posts
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  • somewhat frustrated.

Posted 5 years ago

  • 2
Photo of Ben Work

Ben Work

  • 46 Posts
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Hi Wayne, I will check to see if this is failing on our end. Let's use email to troubleshoot this from here.

Thanks for your patience.

Ben
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Roberto Tiozzo

  • 10 Posts
  • 1 Reply Like
HI Ben I got similar problem and I am not able to get mail notification for my tasks....
Photo of Marian Kocmanek

Marian Kocmanek, Official Rep

  • 374 Posts
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Hi Roberto, 

Please open a ticket with our Support Team.