THe Export Function on Web Version

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  • Question
  • Updated 6 years ago
I have used mindjet for years but have only just started using the web version. Even though I am an account owner I can't export maps. Why?
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Angus Gordon

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  • frustrated

Posted 6 years ago

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Brittney Mazzetta

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Hi Angus. What are the steps that you are taking when trying to Export your maps? If you could provide me with that information as well as a screen shot, that would be most helpful. Thank you!
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Angus Gordon

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Hi Brittney,
When my map is open I am clicking on "File" and then trying to click on the "Export" function, but it is greyed out. If you can help that would be great.
Cheers,
Angus
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Brittney Mazzetta

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Hi Angus. It looks like you have a Mindjet reader account - which is a free Mindjet web account. This is the reason why the Export feature is greyed out. The Export function is available only in the paid version of Mindjet web. I hope that this helps.
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Irina Binetskaya

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Hi Brittney,
I have normal black Export and Mindjet paid web account but I can not export my maps... After asking "Are you wish to save all changes? dialog box and Yes or No button clicking - silence.... Can you help me?
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Brittney Mazzetta

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Hi Irina. Which browser are you accessing Mindjet web from? I would recommend trying Firefox or Chrome if you are not already. If the problem persists, please contact our support department by filling out this form: https://secure.mindjet.com/support/co.... Thank you!

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