Trouble adding additional email in profile

  • 2
  • Problem
  • Updated 8 years ago
  • Acknowledged
I am new to Mindjet and just getting a feel for how it all works
I am wanting to change my access email address from the one I currently log in with to a different one but when I go into the profile screen and click on the edit emails button I type my new email address in the field and click +Add....but then nothing happens at all - I've checked to see if I am receiving a verification email to the new email address but there isn't......
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Posted 8 years ago

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Mojo Riser

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this is why i looked in the community. cant add or erase email from profile
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Brittney Mazzetta

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You would need to create a new Connect Basic account with the email address that you wish to use. At this time, you cannot change your email address once you have created an account. Thank you.
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@Brittney, could you explain the feature in Vision Profile that clearly allows us to add additional emails, and even offers to let us select which is the primary?

I can successfully add another address to an account, but selecting the new one as the primary does not work at all. The moment I click "update email" or "Save", the change is gone.

Since the feature *should* work, but doesn't, I'd file this under "very frustrating bug".
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Scott Gilbert

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Hi everyone,
Yes, this is a very frustrating bug. Our current intention is to resolve this when we merge the Vision & Action profiles into one unified experience.

In the mean time perhaps we should just remove the feature so as not to give a false impression.

Sorry for the confusion and frustration.

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Evan Walsh

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I've tried to create a new profile with the email that I would prefer to use, but it won't let me as it keeps telling me that I am already signed in as my other email (despite having completely logged out, and disabling all Google connections, including signing out of my Google account in Chrome).

So until this is fixed I'm stuck not being able to use this program with the email I wish to use.
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Terry Dalton

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Hi Evan,

To better help you, please open a ticket with our Customer Service Team

They will be able to assist you in replacing your current email address and/or removing any accounts that might exist under your new email address.


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