Unable to connect to MindJet servers again. Can tech support get on this? Thanks!

  • 1
  • Problem
  • Updated 5 years ago
  • Acknowledged
MindJet servers seem to be down again this morning. "There was an unexpected error connecting to the coediting server."
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Jarlath O'Neil-Dunne

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Posted 5 years ago

  • 1
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Jarlath O'Neil-Dunne

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They appear to be back up, although I lost a bunch of work again.
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Jarlath O'Neil-Dunne

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There is an option in MindJet Windows in which you can set the auto-save time interval. I set mine to 1 minute.
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Terry Dalton

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Hi Jarlath,

What was the specific time of your login attempts that failed. I don't see any issues from our side at this time. I want to report your experience to our IT Ops Team so they can investigate further.

Sorry for the inconvenience.
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Jarlath O'Neil-Dunne

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I think it was around 0915 Eastern. Problem lasted 15-20 minutes.
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Terry Dalton

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Thank you. I have reported this over to the IT Ops Team for review.
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Jarlath O'Neil-Dunne

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Thanks for your help!