unable to get text of the current shape, when exporting to powerpoint

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  • Question
  • Updated 6 years ago
  • Answered
send slide to powerpoint fails with this message.

"Mindjet has failed to export the document to Microsoft PowerPoint because of the following reason:
Unable to get text of the current shape"

any suggestions?
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Eric Wright

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Posted 6 years ago

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Brittney Mazzetta

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Hi Eric. Can you please send me a screen shot of the issue that you are currently experiencing? Thanks!
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Eric Wright

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sure. An error box just as quoted when I create a slide of my map, re-arrange topics to fit all on the slide, then export.

I get directed to your kb when I google this but your robots.txt doesn't let me get to the reference.
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Brittney Mazzetta

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Thank you for this Eric. It would be best if you could open a ticket with our support team. They will need to gather additional information regarding the issue that you are currently experiencing as well as obtain your appropriate contact information. Please use this link: https://secure.mindjet.com/support/co... to open a ticket with our team. Thanks!

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