Unable to update email address on profile

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  • Updated 6 years ago
  • Solved
I cannot add a new email address to my profile. Under profile, when I click on "edit email" a new field is created, however, when I enter my updated email then click "add email" nothing happens and my new email address is not added to my profile. To be clear, my objective is to remove my existing email address and replace it with a new address.
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Posted 6 years ago

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Photo of Brittney Mazzetta

Brittney Mazzetta

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This is not possible. You would need to create a new Connect Basic account with the email address that you wish to use. At this time, you cannot change your email address once you have created an account.

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