VoIP IVR State Diagram

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  • Updated 10 months ago
Welcome a newbie... I'm looking for a way / examples to document what happens when customers call a phone number and a robot answers.  Basically, I want to document what the robot will say, and illustrate what happens when the caller presses a number on the keypad, or a timer pops, or he just waits.

Can someone give me ideas about how / where to start?
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Eskimo277

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  • unsure

Posted 10 months ago

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Photo of Ary Velstra, Expert Trainer

Ary Velstra, Expert Trainer

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You could use the workflow functionality and templates to create a complete flow of what can happen in your systems. However, you will need to upgrade to MM2018  to get these benefits.
Download a trial first to check if it fits your needs
Photo of Ary Velstra, Expert Trainer

Ary Velstra, Expert Trainer

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You could also try and search the examples database at Biggerplate.com.
Even if the example is created with another tool, It may well work with MIndManager.