What happened to the relations?

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  • Problem
  • Updated 6 years ago
  • Acknowledged
hello,

I upgraded my table for android 4.3 and is showing the relationship suddenly ends together like the picture out, what might have happened?



thanks.

Att.

Adriano
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adriano.opinheiro

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Posted 6 years ago

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Brittney Mazzetta

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Can you tell me the steps that you took to get to this point? Did this just happen as soon as you updated your Android device? Any additional information would be helpful as I am still a little bit confused about the issue. Thank you and I look forward to your response.
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adriano.opinheiro

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Hy Brittneey,

Thanks for your attention.

Well.

the steps

1 I select icom realtion "S" on tool bar on botton
2 I select a topic origin
3 I select the " S+" on left too bar
4 I select the target topic

and so on the mindjet create a link between the topics but
the arrows between topics is showing linked with a direct line under arc too.

the default file format I am using is MindJet.

and , Yes, This problem start after I update my tablet Android from 3.2 to 4.0.4.

I had reinstalled many times but problem persist.

thanks.

Att.

Adriano.
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Brittney Mazzetta

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We are working on testing this on our end. I will be in touch as I find out additional information. Thank you!
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Brittney Mazzetta

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Hi Adriano. Is this happening with every map? Is it just happening when you create a new map or is it only specific to this map? Thank you!
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adriano.opinheiro

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Hi Brittiney,

the problem is happening with every map?
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Brittney Mazzetta

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Thank you for getting back to me. I am going to send you an email with my contact information. If you could send me a copy of the map, I would be happy to have our team look into this for you.
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adriano.opinheiro

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Ok I will wait you email.

Thanks.
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Piotr Domanski

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Has this been resolved? I have exactly the same problem with both new and old maps. I haven't noticed if this happened after the Android upgrade to 4.0.4, but this version I have.
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Brittney Mazzetta

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Hi Piotr. Thank you for you post. It would be helpful if we could see a copy of a map that you are experiencing issues with. Please use this link: https://secure.mindjet.com/support/co... to open a ticket with our team and attach a copy of the map to that ticket. When you have created your case, please respond to this thread and let me know what your case number is.
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adriano.opinheiro

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Hi, this time I sent a copy of a map problem for your analysis.

Thanks.

Adriano

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