Why does Mindjet even bother with a Mac app?

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  • Updated 6 years ago
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I can't tell which is more frustrating. Is it Mindjet's anemic support for their premium priced Mac app or that I keep expecting a different outcome?

Because Mountain Lion upgrade was a surprise. Apple didn't let developers know that was coming did they?
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Mark Jantzen

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  • pissed.

Posted 6 years ago

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RippedOffByMM

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Mindjet do now bother with Macs, I do not believe they ever have.

I have been informed that they may actually contract the mac app dev to an outside 3rd party, hence the horrendous support issues mac owners are put through, despite paying premium $$$ for this app.
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Valerie Jones-Harvey, Official Rep

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Hi David,

That is a rumor which is not true. We develop Mac in house and are working on Mac 9.6 as we speak to work with Mountain Lion. We apologize for the delay in the release. If you are having a specific problem with Mac 9 and Mountain Lion we would like to hear about it.
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RippedOffByMM

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Hi Valerie,

I do not have Mountain Lion, I use Lion and the issues I have with it are well documented on this forum and on your facebook page.

Please explain why you are asking me to tell you about the issues again?
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Valerie Jones-Harvey, Official Rep

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Hi David,

You posted on a Mountain Lion post which is why I assumed that you had a Mountain Lion issue. For people with Lion issues we have offered a discounted upgrade which Ray Polanco posted:

Pricing:
$29 USD
22€ excl. VAT
18GBP excl. VAT

You can contact customer support and mention the community post to receive the Mac 9 version at the discount.
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Valerie Jones-Harvey, Official Rep

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Also if you are already on Mac 9 then we need to work through technical support to solve your issues. Everyone is not having the same issue and they seem to be specific to the environment which we handle through technical support.
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Alan Flower

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I simply cannot understand why MindJet are always so late to the OS X party. Major OS X upgrades come out, Mind Manager has issues, some time later a fix appears... meanwhile your Mac users are told to go carefully, save often and hope for the best whilst you update your product.

Mountain Lion has been available to developers for ages, plenty of time has passed for MindJet to update the code and make enhancements to the product to take advantage of new capabilities. Yet MindJet are never there on day one. Why not?

As OS X apps go, Mind Manager is not exactly pushing the envelope. Why not? It is a lot of money for an app that simply does not have the 'wow factor'. So I can understand why some people think that the Mac version is a second class citizen compared to your Windows product.
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Michael Deutch, Official Rep

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Hi Alan,

You’re correct, we’ve had the developer’s copy of Mountain Lion for quite some time. Our standard process is to build an update for each Apple OS update along with any priority bug fixes. We never plan to release on the same day as Apple because in the past, they’ve shipped something different than what was provided to developers. Since their shipped version broke our update in the past, we’ve implemented the best practice of doing a full regression test of our update after Apple ships. We’re still in that testing process now and plan to release the update as soon as possible.
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Mark Jantzen

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Is that really true? I know they make updates before final release but they make all those changes available to developers. Of all the apps I use on my OS X Mac Mind Manager is the only one with this problem.

I'll stop now as it's just time for me to shut up and go look for other software options.
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Brian Gardner

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Michael is correct in regards to Apple's software release to developers. I've worked with Apple development before and this is exactly what they do.
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Mark Jantzen

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Pay an amount larger than the OS upgrade to get the app working with the OS upgrade?

Sorry, that's just good money after bad.

I think I'll view Mindjet as I do with Quicken. Windows is an option but Mac just isn't there.

Or moving onto Think Buzan.
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Brittney Mazzetta

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Hi Mark. In order to avoid any confusion, the discounted upgrade that Valerie is referencing is related to MindManager version 8 for Mac users who are using Lion and are interested in upgrading to version 9.

The Mountain Lion release will come out shortly. For those on version 9, it will be a free update.

We will alert you once the update is released.
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reidbarton

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I used MUndjet all the time on Mac. I've never had an issue. Hmm. Now I'm looking for problems. Hope you solve yours. I've also had great support using their online chat.
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Mark Jantzen

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Thanks to Mindjet for updating MindManager to work with Mountain Lion.
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Michael Deutch, Official Rep

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Thanks guys! Let us know how the new full screen mode works too!

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