Will not open file

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
System will not open a recently created file - my first file, in my first day of trial period....
Photo of Dave Rothacker

Dave Rothacker

  • 3 Posts
  • 0 Reply Likes

Posted 5 years ago

  • 1
Photo of Brittney Mazzetta

Brittney Mazzetta

  • 1981 Posts
  • 68 Reply Likes
Hi Dave. Thank you for your inquiry. I apologize that you seem to be having trouble with the software. Someone will be giving you a call today to follow up and address the matter.
Photo of Dave Rothacker

Dave Rothacker

  • 3 Posts
  • 0 Reply Likes
Hey Brittney, Problem still not resolved. One of your sales guys tried to help but said the tech guys needed to handle.

As I had mentioned to the sales guy, this situation is a little embarrassing. I had recommended Mindjet to a company that I have a relationship with. My life would be easier if they were to purchase and use Mindjet.

Help! Please!
Photo of Brittney Mazzetta

Brittney Mazzetta

  • 1981 Posts
  • 68 Reply Likes
Hi Dave. Thank you for getting back to me. Your case has been escalated to our technical support team. Someone will be reaching out to you regarding this. Thank you for your patience.
Photo of Dave Rothacker

Dave Rothacker

  • 3 Posts
  • 0 Reply Likes
Brittney, it appears as though the problem has been corrected. Thanks.
Photo of Brittney Mazzetta

Brittney Mazzetta

  • 1981 Posts
  • 68 Reply Likes
Great to hear!

This conversation is no longer open for comments or replies.