This conversation has been merged. Please reference the main conversation: Mindjet for iOS 7 and/or A7 Device Issue Thread
As a many-year user of your products who has faithfully and unquestionably paid every time you update your software (even at times when there has been little to justify the expensive upgrades) I am at a decision point.
I need to know if of Mindjet has abandoned users like me ... and whether I need to look elsewhere for productivity software.
Two main cases in point:
1.) Not long ago, I was deciding whether to switch from PC to Mac. One of my biggest deciding factors was the compatibility and feature set of MindManager/Mindjet on the Mac platform -- since I use your software for several hours every day. At the time, your website had a feature comparison chart that showed nearly identical features between the two versions -- so I made the leap to Mac. Only after I bought a new computer and obtained your Mac software did I discover that it was an anemic, buggy version missing nearly ALL the functionality I was used to on the PC.
Thinking that perhaps I had downloaded the wrong version, I posted a question in your support forum about it (feel free to check your records). The official response simply said that the chart was wrong, and the previous comparison table on your site was quickly replaced with a new one showing the Mac software having very few of the features of the PC version.
Even though misinformation on your website led to me make an expensive decision to switch computing platforms, I kept hoping that you were truly committed to the Mac platform -- and that eventually you would work toward feature parity. I adapted backwards and pressed on, adjusting my work patterns.
2.) One way I tried to adjust -- while waiting for a dramatically improved Mac version (that has still not come in the year since I switched) -- was by increasing my use of your iOS Mindjet app, which, though lean on features, was fast, simple, and with me anywhere I took my iPhone and iPad.
Then I recently upgraded to an iPhone 5s and an iPad Mini with Retina Display and found a completely dead, unusable app experience -- which you have acknowledged as a known issue on your support forums. I've been waiting for a fix ... and WAITING.
Guys, the iPhone 5s with the A7 processor has now been on the market for more than 2 months ... and since September, you haven't provided an updated version of the app -- to fix this KNOWN issue??
Here's my question: as Mindjet is busy gobbling up companies and productivity tools and constantly rearranging its subscription pricing and web functionality -- have you abandoned your core product and customers: those who want to use mind maps to be more productive?
We need to know immediately whether you will fix the iOS app in very short order, and whether you are truly committed to the Mac platform?
If the answer is no to either of these questions, I know that I've reached the end of the road, and will cease using Mindjet products ... and will stop recommending them to the dozens of others who have purchased your software based on my advice.
Please respond as soon as possible.