Work and Excell will not open in Mindjet browser

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  • Problem
  • Updated 6 years ago
  • Solved
When I attach a work or excel document, they will not open in the mindjet browser. I can only open them outside mindjet. Pdf's work fine.

I have checked the box to Use built-in browser for attachements.

Wnen I click open, nothing happens.
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Daniel Lewis

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Posted 6 years ago

  • 1
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Brittney Mazzetta

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Hi Daniel. What version of the software are you using and on what platform? Thank you!
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Daniel Lewis

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Hi..

Using the new Mindjet for Windows on a Windows 7, 64 bit installation.

Mindjet v 11.0.276

And above should have typed Word or Excel documents. Adobe is fine. The Mindjet 2012 worked fine.
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Brittney Mazzetta

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Hi Daniel. Thank you for getting back to me. I have opened a support ticket on your behalf. It is case #00257542 in case you need to reference it. Someone from our team will be in contact with you regarding this.
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Daniel Lewis

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Great work. I have already been contacted. That was fast
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Andrew Wilcox, Champion

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Mindjet does not support MS Office 64bit.
Works fine with MS Office 32bit on Windows 7 64bit.
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Daniel Lewis

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Hi Andrew..

I did know that and do have MS office for 32 bits. I seems to be a bit deeper. It always works when I open outside of the browser. And, the first time I attach a document, and double click the clip, it opens outside the browser. All subsequent tries, the only way to open it is from the "open outside of the browser".

I have seen other suggestions from you and you are a big help here in the community!

Brittney... Great job. I have already been contacted with a ticket number. That was fast. Hope there is a simple solution. Thanks
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Andrew Wilcox, Champion

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Hi Daniel

For info I am able to see Word and Excel in the Mindjet Browser pane with the same OS and MS Office versions.

I had a several issues with Mindjet 11 and MS Office interactions e.g. using the Mindjet Add In tools in the MS Office Apps. But did not notice your problem at the time. A Mindjet repair from Control Panel may fix it. If that does not work, try uninstalling and giving the install exe Admin Rights and then install.

I have not noticed any MS Office issues in the last few days.
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Daniel Lewis

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Actually I have tried.
Both the fix of office and mindjet
Uninstall of MJ 2012 and Mindjet
Clean of the file system
Clean of the registry
Reinstall of Mindjet

I believe that it is a bug and I am working with support. Hopefully they can find the issue soon. Until then, mindjet is still usable opening outside of mindjet, it was just embarassing trying to demo this to a customer and it did not open.

Thanks for the suggestions
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Andrew Wilcox, Champion

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Hi Daniel

Sounds like you cannot do much more. I was asked to remove all previous versions to fix one of my problems. I declined. They work!

Its always embarassing when presenting to (potential) clients things which no longer work or have disappeared or now longer work with your favourite template, macro, addin etc.

Good luck

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