XML Processing Error: (2:71241) Illegal Xml Character.

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  • Problem
  • Updated 2 weeks ago
I am getting the following error when I try to open a file I have been working on for weeks! This is very time sensitive and would really appreciate support asap! I have put a ticket in (#00457316). Can this please be escalated.

Thank you,
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Tarun Jain

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  • Lost

Posted 2 years ago

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David Walsh, Official Rep

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Hi Tarun,

We are looking at the case and will try and repair your map and send it back. 

Regards
Mindjet Support
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Andy Paps

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Please..I have the same problem. Please help!! andy@inovaio.com
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YASAL OZDEMIR

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Hi. I have a similar error (2:98562) Illegal xml character.
I tried myself opening it with an xml editor but couldn't do. Can you fix my file please? And how's the process
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Huong Tra Vu

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Hi.
I have a similar error (2:327558) Illegal xml character when I try to open a file I have been working on for weeks! This is very time sensitive and would really appreciate support asap! 
Can you fix my file please?
Many thanks!



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Marian Kocmanek, Official Rep

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Hi Huong, 

Please open a case with our support team by visiting mindjet.com/contactus. Choose Technical support and then upload your file along with a brief description of the issue. Please reply here when you upload your file and I will ask the Support team to prioritize repairing the file. 

Best, 
-Marian 
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Huong Tra Vu

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Thank you for your quick response!

Yesterday, I attached my file in the case :

  • Case #00502788
    Subject: XML Processing Error: (2:327558) Illegal xml character.
    Created: 6/24/2020

Could you help me repair this file which is very important to me.

I sincerely thank you for your help.

Best regards,
Tra